Welcome to DigiWorks ("DigiWorks", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website at https://digiaiskill.com and across all of our professional digital services.
This Privacy Policy outlines how we collect, use, disclose, protect, and handle your data when you visit our website, communicate with our team, request project quotations, or engage our web development, AI integration, SEO, and data management services. By using our website or providing information to us, you consent to the practices described in this policy.
1. Information We Collect
We collect information in several ways depending on how you interact with our website and our agency services. The information we collect falls into two main categories: information you provide voluntarily and information collected automatically.
1.1 Information You Voluntarily Provide
When you contact us, request a free quotation, subscribe to updates, or engage our services, you may provide us with:
- Contact Information: Your full name, email address, phone number, physical address, and company or organization name.
- Project Details: Information about your business, website goals, design preferences, functional requirements, budget expectations, and project timelines.
- Account & Access Credentials: Login details, domain credentials, web hosting access, or API keys provided specifically to allow us to perform development, maintenance, or configuration work.
- Billing & Payment Information: Billing address, tax identification details, and payment processing details necessary to process invoices. (Note: sensitive card details are handled directly by secure payment processors).
- Communication Records: Any feedback, messages, queries, or inquiries sent via our contact forms, email messages, WhatsApp chats, or our interactive AI assistant widget.
1.2 Information Collected Automatically
Whenever you access our website, certain technical information is recorded automatically through server logs and standard tracking technologies:
- Log Data: Your Internet Protocol (IP) address, browser type, operating system, referring URL, pages visited, date and time stamps, and dwell time.
- Device Information: Device type (desktop, tablet, mobile), screen resolution, and language settings to ensure optimal responsive layout delivery.
- Usage Metrics: How you navigate through our site, clicks, and page transitions, helping us identify site performance bottlenecks and improve user experience.
2. How We Use Your Information
We use the collected information strictly for legitimate commercial and operational purposes, including:
- Service Delivery: To design, build, test, deploy, and maintain custom WordPress websites, AI-powered applications, e-commerce storefronts, and related deliverables.
- Inquiry & Quote Fulfillment: To respond to client inquiries, prepare customized project proposals, and provide transparent estimates.
- Client Communication: To send milestone updates, design mockups, technical documentation, testing previews, and support notices.
- Invoicing & Billing: To process service payments, issue official receipts, and maintain accurate accounting records.
- Website Optimization: To monitor technical performance, detect security anomalies, prevent unauthorized access, and enhance site speed and usability.
- Legal & Regulatory Compliance: To comply with applicable tax, financial, and regulatory obligations, and enforce our agreed service contracts.
3. Legal Basis for Processing Personal Data
If you are situated in jurisdictions requiring a specific legal basis (such as the European Economic Area or the United Kingdom), we process your data on the following grounds:
- Performance of a Contract: Processing is required to perform our contractual obligations or take preliminary steps at your request prior to entering into a service agreement.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including marketing our services, enhancing site security, and managing client relationships, provided these interests do not override your fundamental privacy rights.
- Consent: Where you have granted explicit consent, such as opting into direct communications or interactive tools. You may withdraw consent at any time.
- Legal Obligation: Processing is necessary for compliance with legal mandates and statutory record-keeping requirements.
4. Information Sharing and Disclosure
DigiWorks does not sell, rent, monetize, or trade your personal data to third parties. We share information only under the following limited and necessary conditions:
- Trusted Third-Party Service Providers: We engage reputable vendors who assist in website hosting, domain registration, automated communication, payment processing, and analytics. These providers access your data only to perform specific tasks on our behalf and are bound by confidentiality agreements.
- Professional Advisors: We may share necessary records with our legal, financial, accounting, and auditing advisors in the course of professional consultations.
- Legal Compliance: We will disclose information if required by law, subpoena, court order, or governmental regulation, or when disclosure is essential to protect our legal rights, property, or client safety.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, client records may be transferred as an operational asset subject to equivalent privacy obligations.
5. Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to improve your browsing experience, analyze traffic patterns, and provide personalized functionality.
5.1 Types of Cookies Used
- Strictly Necessary Cookies: Essential for browsing our site, navigating securely, and using core features.
- Analytical / Performance Cookies: Gather anonymous statistics regarding visitor counts, bounce rates, and traffic sources to optimize performance.
- Functional Cookies: Remember your preferences, such as language choices or interactions with our AI assistant widget.
5.2 Managing Your Cookie Preferences
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually adjust your browser settings to disable cookies if you prefer. Note that disabling cookies may affect the proper functionality and visual experience of certain site features.
6. Data Security and Storage
We prioritize the security of your personal data and employ industry-standard technical, administrative, and physical safeguards. Our security measures include:
- Secure Sockets Layer (SSL/TLS) 256-bit encryption for all data transmitted between your browser and our servers.
- Restricted access protocols limiting data access exclusively to authorized personnel who require it to perform project duties.
- Secure password hashing and secure hosting environments with routine vulnerability reviews.
- Regular database backups and disaster recovery protocols.
While we apply rigorous precautions, no method of transmission over the Internet or electronic storage is completely invulnerable. Therefore, we cannot guarantee absolute security against all unauthorized breaches.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying project deliverables, customer support, legal warranties, taxation, or reporting requirements. When data is no longer required, it is securely deleted or anonymized.
8. Third-Party Links and Integrations
Our website may contain links to external websites, software platforms, social media networks (such as LinkedIn, Facebook, Twitter, Instagram), or third-party tools. We do not control and are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy notices of any third-party website you visit.
9. Your Data Protection Rights
Depending on your location and applicable privacy legislation, you may hold the following rights regarding your personal data:
- Right to Access: You may request copies of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete personal details.
- Right to Erasure: You may request that we delete your personal data under certain statutory conditions.
- Right to Restrict Processing: You may request that we limit how your data is processed while a dispute or verification is pending.
- Right to Data Portability: You may request to receive your provided data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your data based on legitimate interests or direct marketing purposes.
To exercise any of these rights, please contact us at support@digiaiskill.com. We will respond to your verified request within the timeframe required by applicable law.
10. Children's Privacy
Our digital agency services and website are directed strictly at businesses and adults aged 18 and above. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will take immediate measures to delete that information from our servers.
11. International Transfers of Data
Because DigiWorks serves clients globally, personal data may be transferred to, stored, and processed in jurisdictions other than your home country. By interacting with our website and submitting your information, you acknowledge that your data may be transferred to facilities located in countries with different privacy standards, provided appropriate contractual safeguards are in place.
12. Changes to This Privacy Policy
We reserve the right to revise or update this Privacy Policy periodically to reflect changes in our operational procedures, technologies, or legal requirements. When updates are published, the revised date at the top of this page will be updated accordingly. We encourage you to periodically review this page to remain informed about our privacy practices.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our treatment of your personal data, please reach out to us using the contact details below: