At DigiWorks ("DigiWorks", "we", "our", or "us"), we take immense pride in crafting exceptional digital products—ranging from custom WordPress websites and AI integrations to SEO, e-commerce stores, data entry, and maintenance services. Our primary objective is your complete satisfaction and commercial success.
Because professional digital agency services involve extensive custom labor, creative ideation, specialized technical engineering, and dedicated project hours, we have established this Refund Policy to govern cancellations, revisions, and refund eligibility in a fair, balanced, and transparent manner.
1. Policy Overview
This Refund Policy applies to all service contracts, design agreements, fixed-scope engagements, monthly maintenance subscriptions, and hourly projects commissioned through https://digiaiskill.com. By commissioning our services and making a deposit or invoice payment, you acknowledge that you have read and agreed to the guidelines described below.
2. Eligibility for Refunds
Refund requests are evaluated objectively based on project status, hours committed, and completed deliverables. You may be eligible for a full or partial refund under the following specific circumstances:
2.1 Pre-Commencement Cancellation
If you notify us in writing that you wish to cancel an agreed project before any discovery work, wireframing, architecture planning, or design production has begun, you are eligible for a 100% refund of your initial deposit, minus any non-recoverable payment processing gateway fees (typically 3% to 5%).
2.2 Failure to Initiate or Deliver Agreed Scope
If DigiWorks fails to initiate project work within a reasonable time frame (exceeding fifteen business days beyond the agreed kickoff date without mutual written consent), or is materially unable to deliver the agreed core technical specifications due to internal agency factors, you are entitled to a refund corresponding to the undelivered portion of work.
2.3 Duplicate or Erroneous Transactions
In the unlikely event of an accidental duplicate payment or billing calculation error, DigiWorks will promptly reverse and refund the excess amount upon verification within three (3) business days.
3. Non-Refundable Situations
Due to the bespoke nature of digital engineering and time investment, payments are non-refundable in the following situations:
- Approved Milestones & Final Deliverables: Once a project milestone (such as initial design mockups, wireframes, homepage layout, or staging build) has been formally reviewed and approved by the Client, the fees allocated to that milestone become strictly non-refundable.
- Fully Delivered & Deployed Projects: Once a website or web application has been launched live, migrated to the Client's production server, or completed code repositories transferred, no refunds can be granted.
- Third-Party Expenses & Direct Costs: Any expenses incurred on behalf of the Client—including domain registrations, premium commercial theme licenses, paid third-party WordPress plugins, web hosting plans, stock photography licenses, or third-party AI API credits—are non-refundable under all circumstances.
- Change of Mind: We do not issue refunds if the Client simply changes their mind, decides to discontinue their broader business idea, or experiences internal organizational pivots after design or development has commenced.
- Client Delays & Non-Responsiveness: Delays resulting from the Client's failure to provide mandatory assets (such as branding elements, product copy, images, logins, or approvals) do not qualify for a refund. Projects paused or left dormant by the Client for more than thirty (30) days are non-refundable.
- SEO & Marketing Services: Search Engine Optimization and digital marketing retainer fees are non-refundable once the monthly billing cycle has commenced, as labor, research, audit hours, and outreach efforts have already been expended.
- Completed Data Entry & Excel Deliverables: Once completed spreadsheets, clean data sets, or formatted files have been transmitted to the Client, data services are non-refundable.
4. Partial Refunds & Milestone-Based Calculation
For projects that are canceled midway through production by mutual agreement, any refund eligibility will be calculated on a prorated, milestone-based basis:
- Hours Expended: Deductions will be calculated based on our standard agency hourly rate for all discovery, research, design drafting, meetings, and coding logged up to the official termination date.
- Retained Balance: If the initial deposit exceeds the billable value of work completed up to that point, the remaining surplus will be returned to the Client. If the logged work exceeds the initial deposit, no refund will be issued, and the Client may be invoiced for unpaid completed hours.
- Work Deliverables: In the event of a partial refund, the Client will receive all raw design files and code branches completed up to that point, provided the corresponding hours have been compensated.
5. Website Maintenance & Ongoing Subscriptions
For ongoing Website Maintenance, security monitoring, and technical retainer plans:
- Maintenance subscriptions operate on a month-to-month or annual basis without mandatory long-term lock-in.
- You may cancel your maintenance subscription at any time by providing written notice at least five (5) business days prior to your next recurring billing date.
- Subscription fees already billed for the active or past service months are non-refundable, and service will remain active until the end of that paid billing cycle.
6. Cancellation Policy & How to Request a Refund
To request a project cancellation or submit a refund inquiry, please follow our formal evaluation procedure:
- Written Notification: Submit your request via email to support@digiaiskill.com with the subject line "Refund Request - [Your Project Name / Invoice Number]".
- Detailed Information: Include your full name, business name, date of payment, invoice reference number, and a thorough explanation of the reason for the cancellation or refund request.
- Internal Review: Our management and development leads will review project timelines, logged communication, revision histories, and completed milestones within three to five (3–5) business days.
- Resolution & Discussion: We will contact you to discuss the findings, explore corrective solutions or revisions if preferred, or confirm your eligible refund amount.
7. Refund Processing & Payment Reversal
Once a refund is formally approved in writing:
- The approved refund will be processed within seven to ten (7–10) business days.
- Refunds will be issued using the original method of payment (credit card, bank wire, or online payment gateway) whenever technically feasible.
- Depending on your banking institution or card issuer, it may take an additional 3 to 7 business days for the funds to reflect in your account statement.
8. Our Commitment to Resolution First
At DigiWorks, our utmost priority is building long-term, mutually beneficial relationships. Before seeking a project cancellation or refund, we warmly invite you to communicate your concerns directly with our project leads.
In almost every scenario, concerns regarding visual direction, layout preferences, functionality, or timeline scheduling can be resolved through our revision process, targeted adjustments, or constructive scope re-alignment at zero additional friction.
9. Contact for Refund Inquiries
For any questions, clarifications, or requests concerning this Refund Policy, please contact our billing and administrative team: